Executive, Customer Operations, South East Asia

Featured Full Time
Application ends: June 12, 2023
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Job Description

Our client, a British based international shoe manufacturing and retailing brand, is looking for a Customer Operations Executive candidate to join their team in Kuala Lumpur, Malaysia.



  • Responsible for the logistics function on operation, process compliance, customer service level and cost management
  • Compilation, batching and analysing of Sales Order
  • Advising customers to place amendment Orders for any incorrect Orders (ie pricing, shoes number and fit) and input the Order into SAP
  • Maintain large database for all Sales Orders, shipping information and disseminate the information to customer every 1st week of the month after month-end closing
  • Work closely with Customer Operations Manager and recommend solutions on delivery issues
  • Priorities delivery according to the customer category and work closely with Customer Operations team in UK and/or Regional
  • Distribution Centre (RDC) planning team to achieve targeted delivery date
  • Work closely with customer and Credit APAC team on payment and credit before despatch goods to customers
  • Ensure all shipping documents are in order to avoid delay in delivery resulting in loss of sales
  • Work closely with customers/ store team on complaint of short shipment, losses and damages to the cargo. Investigate the dispute and submit all necessary information and data to relevant parties
  • Process returns note for any Returns due to short shipment, wrong delivery and defectives within the level of authority
  • Resolving logistics/delivery issues at the very first instance so that the
  • Company will not loss sales opportunity or paying additional shipping charges such as storage and demurrage
  • Manage Malaysia own store sales data (Isetan-compilation, batching and upload into web portal)
  • Process daily and ad-hoc reporting request to review customer orders and delivery performance

Job Requirements :

  • Diploma/Degree in Business or related
  • Knowledge in SAP sales order processing
  • Knowledge in customs procedure, Import & Export tariff, duties in ASEAN as added advantage.
  • Ability to analyse downloaded SAP BO date in excel to answer customer enquiries
  • Ability to manage large amount of data
  • Excellent customer service skills and good interpersonal skill such as team work and collaboration, problem solving and dependability
  • Proficient in English both oral and written
  • Multitasking, good time management and able to meet deadlines
  • Resourceful and up to date on Import & Export tariff and duties update within SEA
  • Strong ability to work efficiently and effectively, to multi task, and to handle last-minute changes in a fast-paced environment
  • Microsoft excel, word & powerpoint intermediate.
  • Good organizational skill
  • Meticulous and attention to detail